FIREARMS CLEANING IS OUR PASSION, SERVICE IS OUR SPECIALTY!
PRO-SHOT HANDSHAKE GUARANTEE
In 1982, our Founder John E. Damarin always backed every product our family and staff has made with his handshake. His handshake was always the guarantee that you would receive Quality American Made Products, excellent service Before and After the sale, and our ongoing commitment to do our best for our customers!
Over the years many people have asked us, “What is your Warranty Policy?” We have always replied, “If you have a problem with anything, just let us know and we’ll take care of it”. It's a simple and straightforward way of doing business. With our heritage and deep roots in quality and service, for over 35+ years this is just how we've done business. This promise to our customers remains the same today, if there is something you are not satisfied with, we’ll be glad to take care of it.
In the beginning and to this day, real people answer our phones. It has and always will be a priority to communicate to our customers. Emails will also be answered in a timely fashion and always receive a reply. Our Handshake Guarantee is a commitment to also offer our customers excellent service before and after the sale!
Now, if you have a missing part, problem with a product not meeting your satisfaction, no matter what, we’ll take care of it by replacing the item or issuing a refund. Sometimes we may ask out of courtesy to have the products shipped back to our team for review, we want to continually improve our quality and processes to ensure our products meet the high standards that define Pro-Shot expectations. Also, we can take care of the shipping.
Furthermore, it is also common knowledge that some products are meant to be replaced when used in the cleaning process. Our Handshake Guarantee covers manufacturers defects on these products, but not the use of cleaning components like brushes, mops, patches, and others that are meant to be replaced over time. In time you just replace these items as needed, they are all available. We thank you for your continued support and business!